Secure Data Handling
Your personal details are encrypted end-to-end and stored in secured servers. We follow industry-standard protocols to keep your 10 JL account safe at all times.
No Unauthorised Sharing
10 JL never sells, rents, or trades your data to third parties for marketing purposes. Your privacy is not a product here — it's a commitment we take seriously.
Your Rights, Your Control
Kabayan, you're in charge. You can request access to your data, update it, or ask us to delete it — anytime, no hassle, no run-around.
SSL Encryption
All connections to 10 JL are protected by SSL/TLS encryption. Whether you're depositing via GCash or placing a sports bet, your session is always encrypted.
Transparent Policy
We write our Privacy Policy in plain language — no confusing legalese. What you see here is exactly what we practise inside our systems at 10 JL.
Cookie Opt-Out
We use cookies only to improve your gaming experience. You can manage or disable non-essential cookies through your browser settings at any time.
1. Introduction
Welcome to 10 JL — the Philippines' go-to online gaming platform for slots, fishing games, sports betting, and classic card games like Pusoy. At 10 JL, we understand that when you sign up, you trust us with your personal information. That trust is something we don't take lightly, and this Privacy Policy explains exactly how we handle everything you share with us.
This Privacy Policy applies to all users of the 10 JL website at 10jl.best, including anyone who registers an account, makes a deposit, places a bet, or simply browses our pages. By continuing to use our platform, you acknowledge that you have read and understood this policy.
We may update this Privacy Policy from time to time to reflect changes in technology, regulation, or our services. When we do, we'll post the updated version here and note the revision date at the top of the page. We encourage you to check back regularly so you're always in the loop, especially if you're a regular 10 JL player.
Quick note: This policy is written in plain English so every Filipino player can understand their rights. If you have any questions after reading it, feel free to reach out to us at support@10jl.best.
2. What Information We Collect
When you use 10 JL, we collect certain types of information to make sure your experience runs smoothly, your account stays secure, and we can comply with applicable laws in the Philippines. Here's a breakdown of what we gather:
- Registration Data: Full name, date of birth, email address, mobile number, and a username and password you set when you create your 10 JL account.
- Identity Verification (KYC) Data: A copy of a valid government-issued ID (such as your PhilSys national ID, UMID, passport, or driver's licence) and a selfie photo, required under Philippine anti-money laundering regulations.
- Financial Information: Your GCash number, Maya account, bank account details (BDO, BPI, UnionBank, etc.), or card details used for deposits and withdrawals. We do not store full card numbers — these are handled by our PCI-compliant payment processors.
- Gaming Activity Data: Game history, bet amounts, wins, losses, session durations, and in-game transactions on 10 JL.
- Device and Technical Data: IP address, browser type, operating system, device model, screen resolution, and referral URL collected automatically when you visit our site.
- Communication Data: Any messages you send our customer support team, feedback you submit, or responses to our surveys.
- Cookie and Tracking Data: Session cookies, preference cookies, and analytics data (see Section 7 for more on cookies).
We only collect what we genuinely need. We don't ask for unnecessary information, and we'll never request sensitive details like your full Social Security System (SSS) number or TIN via chat or email.
3. How We Use Your Information
Everything we collect serves a specific purpose. At 10 JL, your data is used to:
- Create and manage your account — so you can log in, deposit, play, and withdraw without issues.
- Process transactions — whether you're topping up via GCash or withdrawing your winnings through InstaPay, we need your financial details to complete those transfers accurately.
- Verify your identity — Philippine regulations require us to confirm who our players are to prevent fraud and underage gambling. This is part of our KYC (Know Your Customer) process.
- Deliver customer support — when you contact us, we use your data to understand your issue and resolve it quickly.
- Personalise your experience — we may suggest games or promotions based on your activity on 10 JL, like recommending JILI Slots if that's your favourite category.
- Send you updates — account confirmations, transaction receipts, and important platform announcements. We'll only send promotional emails if you've opted in.
- Ensure fair play and security — we monitor gaming patterns to detect fraud, cheating, multi-accounting, or any abuse of bonuses.
- Comply with legal obligations — including reporting requirements under PAGCOR's licensing conditions and the Anti-Money Laundering Act (AMLA).
We will never use your data to build marketing profiles for third-party advertisers or sell your information to data brokers. That's not how 10 JL operates.
4. Sharing Your Information
10 JL does not sell or rent your personal data. Period. However, there are specific situations where we may share your information with trusted parties — always for a legitimate reason:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, BDO, BPI, UnionBank, and Visa/Mastercard networks may receive transactional data necessary to process your deposits and withdrawals.
- Identity Verification Partners: Third-party KYC service providers who verify government IDs on our behalf. These partners are bound by strict data-handling agreements.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies if required by law or a valid legal order.
- Game Providers: Providers like JILI may receive anonymised session data to maintain game integrity and resolve technical disputes.
- IT and Security Service Providers: Cloud hosting, fraud detection, and cybersecurity vendors who access data only as needed to maintain our platform.
Every third party we work with must comply with data protection standards equivalent to this Privacy Policy. We do not allow them to use your data for any purpose other than providing the service to us.
5. Data Storage and Security
Your data is stored on secure servers protected by multiple layers of security, including firewalls, intrusion detection systems, and 256-bit SSL encryption. Access to personal data is strictly limited to authorised 10 JL personnel and contractors who need it to do their jobs.
We retain your personal data for as long as your account is active or as required by Philippine law. If you close your 10 JL account, we'll retain transaction and identity records for a minimum of five (5) years as required under AMLA regulations. Once the retention period expires, your data is securely deleted or anonymised.
- Passwords are stored using strong one-way hashing — even 10 JL staff cannot read your password.
- Two-factor authentication (2FA) is available and strongly encouraged for all accounts.
- We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
- In the unlikely event of a data breach that affects your rights, we will notify you and the relevant authorities within the timeframes required by Philippine data protection law.
Your responsibility: Keep your 10 JL login credentials confidential. Never share your password with anyone — not even with someone who claims to be a 10 JL staff member. We will never ask for your password.
6. Your Rights Under Philippine Data Privacy Law
The Philippines' Data Privacy Act of 2012 (Republic Act 10173) gives you the following rights over your personal data held by 10 JL:
- Right to Be Informed: You have the right to know what data we collect, how we use it, and with whom we share it — which is exactly what this Privacy Policy covers.
- Right to Access: You can request a copy of the personal data we hold on you at any time.
- Right to Correction: If your data is inaccurate or outdated, you can ask us to update it.
- Right to Erasure: You can ask us to delete your personal data, subject to our legal retention obligations.
- Right to Object: You can object to the processing of your data for direct marketing or other non-essential purposes.
- Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
- Right to Complain: If you believe your rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, email us at support@10jl.best with the subject line "Data Privacy Request." We'll respond within 15 business days.
7. Cookies and Tracking Technologies
Like most websites, 10 JL uses cookies — small text files stored in your browser — to make our platform work properly and improve your experience. Here's what we use:
- Essential Cookies: Required for the site to function. These include session cookies that keep you logged in while you play and security tokens that protect against cross-site request forgery. You cannot disable these without breaking the site.
- Performance Cookies: Help us understand how players navigate 10 JL — which pages are most popular, where users drop off, and how long sessions last. All data collected is aggregated and anonymised.
- Preference Cookies: Remember your settings, such as your preferred language or the last game you were playing, so you don't have to set them again every visit.
- Marketing Cookies (Optional): Used only if you've opted in to personalised promotions. These help us show you relevant offers rather than generic ones.
You can manage cookie preferences through your browser settings. Note that disabling some cookies may affect the functionality of certain 10 JL features. Most browsers also offer a "Do Not Track" option, which we respect.
8. Children's Privacy
10 JL is strictly for adults aged 21 and above, in line with PAGCOR licensing requirements. We do not knowingly collect, process, or store personal data from anyone under the legal gambling age in the Philippines. During registration, we ask for your date of birth and verify it through our KYC process.
If we discover that we have inadvertently collected data from an underage individual, we will immediately delete that account and all associated data without notice. If you believe a minor has created an account on 10 JL, please contact us right away at support@10jl.best.
Responsible Gaming: Protecting younger players is a core part of how 10 JL operates. For more information on our responsible gambling tools, visit our Responsible Gaming page.
9. International Data Transfers
10 JL primarily processes data within the Philippines. However, some of our service providers — such as cloud infrastructure or game platforms — may be located in other countries. When this happens, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent data protection agreements that meet or exceed Philippine data protection standards.
We never transfer your data to countries with inadequate data protection frameworks without first putting those safeguards in place. Your privacy rights do not disappear just because data crosses a border.
10. Links to Other Sites
Occasionally, 10 JL may reference or link to third-party services, such as payment platforms like GCash or Maya for deposit instructions. These third-party sites operate under their own privacy policies, and 10 JL is not responsible for how they collect or use your data.
We recommend reviewing the privacy policy of any third-party service before entering your information on their platform. If something feels off, trust your instincts and contact us to clarify.
11. Contact Our Data Protection Team
If you have any questions, concerns, or requests related to your privacy and your 10 JL account, our data protection team is here to help. We aim to respond to all privacy-related inquiries within 15 business days.
- Email: support@10jl.best
- Subject Line: "Privacy Policy Inquiry" or "Data Privacy Request"
- Response Time: Within 15 business days
For formal complaints under the Data Privacy Act of 2012, you may also contact the National Privacy Commission of the Philippines at www.privacy.gov.ph. We fully cooperate with the NPC and take all complaints seriously.
Tip: For the fastest response, include your 10 JL username and a brief description of your inquiry. This helps our team locate your account and resolve your concern without unnecessary back-and-forth.